Ask Jan Hill

The Initial Call Makes All the Difference in the World!

When you meet someone for the first time you usually form an initial opinion within the first 3 – 5 minutes of your conversation – true? It is the same when a new patient dials your number and speaks to the scheduling coordinator for the first time. She has between 3 and 5 minutes to “sell” that new patient – to make that “first impression”.

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